| Place Your Order via our
SECURE Online Form!!! |
| IF YOU SEND US YOUR ORDER
BY SNAIL MAIL! |
Mail your Order to:
P.O.Box 222295 Carmel, CA 93922. Realize that mail takes
2-5 days in transit, so plan accordingly. If you pay by check it
must clear our bank before we can ship your order (allow 7-10 days
for California banks and 12-15 days for out-of-state banks). We do
accept multiple forms of payment, i.e., check + M.O. + MC/Visa
- which is recommended to expedite your order and as a check guarantee.
Be sure to list alternate product choices and colors to help us avoid
back orders and your phone numbers in case we need to contact you.
Click here to print an ORDER BY
MAIL FORM.
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| HAVE A QUESTION? |
EMAIL OUR GUIDE LINE OR CALL (831) 620-0911
Our ORDER LINE is staffed with knowledgeable SALES GUIDES from 8
AM - 6 PM Monday thru Saturday, 12 - 5 PM Sunday PST. Our SALES
GUIDES are familiar with the use, application, fit and function of
all our merchandise. We recommend filling out our Order Form before
calling as well as jotting down any questions you may have. Be sure
to have your Credit Card Number handy to place your order. 24 HR
ACCESS via FAX (831) 620-0977 or email: climb@mtntools.com
YOUR ORDER!
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| HELPFUL HINTS FOR
ORDERING BOOTS AND CLOTHING... |
Please include your
regular sizes. State your running shoe size for all climbing shoes
& boots, unless you already know what size fits you the best.
If in doubt mail or Fax a tracing of both your feet with the length
and width of your feet noted in inches. Clothing is unisex (unless
specified otherwise). Try on clothing or shoes as soon as you receive
your order. Please take care to keep them clean and in new condition
(wear shoes indoors only) until you're satisfied with the fit, color
and style. We do not accept return of worn, soiled, rumpled or dog
hair "decorated" clothing - which will be sent back... at
your expense!
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| WE MAKE RETURNS & EXCHANGES
EASY! |
In the best interest of all
customers we cannot accept the return of rope, web or hardware.
Returns or exchanges of other, regularly priced items must be received
at Mountain Tools within 30 days from your order's ship date - this
liberal amount of time allows you to try on and evaluate our merchandise
in the comfort of your home or office. If you are ordering shoes and
need another size please call us right away - we will rush you another
pair. Items returned after 30 days, if accepted, will be assessed
a restocking charge of 15% or more. SALE items are are non-returnable
unless specifically noted. Special Order merchandise is non-returnable.
All returned merchandise must be in new condition and in its original
packaging. Shipping charges are consumed at the time of purchase and
are therefore not refundable. For return / refund amounts due under
$10, we will issue a store credit for use on a future order. If
you need to return or exchange any merchandise, you must
first call Customer Service for a RETURN AUTHORIZATION #
(RA#'s expire in 10 days). Attach a copy of your Invoice and follow
the shipping instructions given. Merchandise shipped back without
an RA# or to the wrong address is subject to refusal, return shipping
and handling charges or a restocking and processing fee - at our option.
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| MANUFACTURING DELAYS
/ STOCK OUTS / BACK ORDERS. . . |
If we cannot ship all
or part of your order within 30 days, we will notify you by email
or postcard with an estimated ship date. Please realize we cannot
be responsible for manufacturer, distributor or freight carrier delays.
If you have a deadline (climbing trip, vacation, departure of an expedition,
etc.) please order early, advise us of your deadline and allow extra
time to receive your order. You may, at any time, instruct us to substitute
another product or cancel any Back Order. At our option, we may cancel
any Back Orders less than $20.00, older than 90 days or for
items discontinued or unavailable from the manufacturer.
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| PERIODIC SPECIAL PROMOTIONS
& SALES. |
From time to time, we run special
sales and promotional offers. In order to qualify for merchandise
and prices offered, you must mention the offer when placing your
order by telephone or note it in the "comments" box on your
Online Order Form as requested. Special promotional items are
subject to a courtesy 10 day size exchange but are not returnable
for cash or credit. Items from our SALE page are shipped free in the
continental US, be sure to mention this special promotion to recieve
special pricing. SALE page items are non-returnable unless otherwise
noted.
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| INTERNATIONAL ORDERS çNO
PROBLEMO! |
For Orders being shipped to
foreign countries we utilize Federal Express, the US Postal Service
or your designated carrier. Foreign country customs and any taxes
or duties are the customer's responsibility. Be aware that clearing
customs may take several days, so plan well in advance. Our delivery
estimates do not include this additional time. Please advise us of
any requested delivery date and if you would like out of stock items
to be back ordered (extra shipping charges will apply.) We encourage
you to email with any questions or for an estimate of shipping charges.
Actual shipping charges will be quoted on your order confirmation
before shipping. Visa/MC orders must be accompanied by a scan of
your credit card (both sides, with signature). Mail Orders must
be paid in U.S. Dollars via International Money Order. Money Orders
can be sent to us inexpensively via Global Express Mail for fast service.
Click here for Currency Conversion
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| WE GUARANTEE
FEDERAL EXPRESS OVERNIGHT DELIVERY! |
If you need something
in a hurry, give us a call! Fed-Ex Service is available to most major
cities throughout the world. Check with a SALES GUIDE for product
availability, zip codes and cities served, transit times and delivery
charges. Orders placed before noon will be shipped the same day and
delivered via Fed-X PRIORITY the next day 10:30 or noon, or Fed-X
STANDARD OVERNIGHT by 5 pm - guaranteed! We prefer a business address
which is delivered earlier and is less expensive. Residential Surcharge
of $3.00 applies and $.30 / $100 value insurance is billed. A variable
Fuel Surcharge (set by Fed Ex) is added to the base rate. Saturday
delivery available for a $10 surcharge. International deliveries -
no problem, FAX or call for an exact quote!
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| FEDERAL EXPRESS ECONOMY AIR
SERVICE IS DELIVERED IN 2 business days...AIR SAVER in 3 business
days |
Our Federal Express delivery
is very affordable with "on line" computerized package tracking
as well as guaranteed delivery. Rate estimates for ECONOMY AIR are
based on total package weight. Examples: 3 lbs = $18.00, 5 lbs
= $22.00, 10 lbs = $33.00 in the Continental US (add $15 for Alaska
and Hawaii) for Economy Air. Actual rate quotation will be given with
order confirmation. We will ship your ECONOMY AIR package within 48
hours of receipt of your order. We prefer a business
address which is delivered earlier and is less expensive. Residential
Surchage of $3 and $.50 / $100 value is billed for insurance.
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| FEDERAL EXPRESS
GROUND & HOME DELIVERY ($3 surcharge for residential deliveries)
3-10 days... |
| If you're not in a
hurry to receive your order, we recommend Federal Express Ground delivery
which takes 2-4 business days in transit on the West Coast and adjoining
states, 4-7 days for Rocky Mountain, Plains States & 6-8 business
days for states East of the Mississippi (not including weekends or
holidays). Be sure to allow plenty of time to receive your order!
Remember we need your Company's name, a street address that can be
found by Fed Ex and a signature upon receipt. For your convenience
we have divided the U.S. into 5 Areas and have established average
Surface Rates for MAIL ORDERS (see below). We prefer a business
address which is delivered earlier and is less expensive.Extra heavy or oversized
packages and residential deliveries subject to additional charges.
$.30 / $100 value is billed for insurance and a Fuel Surcharge (established
by Fed Ex) will apply.
GROUND SHIPPING CHARGES (insured)
up to lbs.
AREA 1 1-3 days $6.50 (NOR CA & West NV)
AREA 2 2-3 days $7.50 (WA, OR, East NV, SO CA)
AREA 3 3-4 days $8.00 (ID, MT, WY, CO, UT, NM, AZ)
AREA 4 4-6 days $8.50 (ND, SD, NE, KS, OK,TX,MN,IA,MO,AR,LA)
AREA 5 5-8 days $10.00 (states East of the Mississippi)
AREA 6 10-14 days $17+ (CANADA)
Certain items require extra shipping charges.
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|
| COD SERVICE AVAILABLE
FOR AN EXTRA $10.00! |
We accept COD Orders
within the Continental U.S. and deliver them via Federal Express.
To determine the exact charges and the total due, please call our
ORDER LINE. Payment must be made by U.S. Postal or U.S. Bank Money
Order (no cash or check payments accepted) to Mountain Tools.
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| DOMESTIC & INT'L
PRIORITY MAIL, AIR PRIORITY & EXPRESS MAIL, P.O. BOX, GENERAL
DELIVERY and APO/FPO ADRESSES... |
| These addresses are
shipped Air Priority- 1st Class, Insured. Call, FAX or email for exact
quote or specify that we may bill your Visa or Master Card for shipping
charges. Estimates can be looked up at www.usps.gov. There is a $3
handling charge for postal delivery.
Prices advertised on the web
are subject to change without prior notice.
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|
| ©All rights reserved. No portion
of this site may be reproduced in any way without the prior, written
permission of Mountain Tools, Inc. |