Product Safety Advisory 12/10/12
VOLUNTARY RECALL NOTICE - WILD COUNTRY HELIUM
KARABINER AND QUICKDRAWS - December 10th, 2012
For the safety of all of our customers we are issuing an immediate recall
of certain batches of the Wild Country Helium karabiner and Helium quickdraws
made with these karabiners. It has been established that all of the affected
karabiners were delivered after July 15th 2012.
If you own a Wild Country Helium karabiner or Helium quickdraw that was
purchased after the 15th July 2012, please read this notice carefully
and follow the instructions “How to Identify the Product”
so that you can identify whether your product is from one of the affected
Reason for the recall-
The Helium karabiner is one of the lightest full size karabiners in the
world, featuring the Wild Country patented “clean-wire” snag
free nose and exhibiting an extremely high gate open strength. The Helium
karabiner has been manufactured in the UK since 2004. Upon receipt of
the latest delivery at Wild Country we identified anomalies with the ‘Major
Axis Gate Closed Tensile Test’ results. An immediate investigation
together with our long term manufacturing partner revealed a series of
issues with the manufacturing process that could lead to problems in the
forging of the nose of the karabiner. In those karabiners affected by
the problem the gate may not engage properly with the nose causing the
gate to slip off the nose under load and thereby significantly reducing
the strength of the karabiner. As we cannot guarantee that the karabiners
with the identified batch codes meet the European Standard for karabiners
(EN12275) we are issuing an immediate notice to recall. We apologise for
the inconvenience this may cause and thank you in advance for your cooperation
in helping us to recover as many of the identified
karabiners as possible. Our first priority is the safety of our climbing
and mountaineering colleagues and customers, therefore we have taken the
decision to recall the Helium karabiners with the identified batch codes.
We apologise for the
inconvenience this may cause and thank you in advance for your cooperation
in helping us to recover as many of the affected karabiners as possible.
How to identify the product-
The product affected is the Helium karabiner with any of the following
MAG-T2, MMF-T2, MAH-T2, MAJ-T2, MAK-T2, MMG-T2, MMH-T2, MMJ-T2, MMK-T2.
Affected products, product codes and sales dates - This recall affects
karabiners delivered after July 15, 2012 so there is no need to worry
if your karabiners or quickdraws were purchased before that date.
Affected products made and sold after that date may have been sold under
any of the following product descriptions and stock codes:
Product Description Stock Code EAN Barcode -
HELIUM 10mm DYNEEMA 10cm QD 13HELI10QD10 5033286030817
HELIUM 10mm DYNEEMA 15cm QD 13HELI10QD15 5033286030824
HELIUM 10mm DYNEEMA 20cm QD 13HELI10QD20 5033286030831
HELIUM 5 PACK QD (5 x 10cm) 13HELI10QD510 5033286030855
HELIUM 10MM DYN QD 5 X 13 CM 13HELI10QD513 5033286030800
HELIUM 5 PACK (2x10 1x15 2x20) 13HELI10QD5ASS 5033286030848
HELIUM 5 PACK (1x10 3x15 1x20) 13HELI10QDNSASS 5033286031388
HELIUM WIRE POLISHED 5 PACK 13HELI5 5033286030756
HELIUM - CLEAN WIRE - RED 13HELIA 5033286030527
HELIUM WIRE ANODISED 5 PACK 13HELIA5 5033286031111
HELIUM 5 COLOURS 5 PACK 13HELIA5C 5033286031838
HELIUM - CLEAN WIRE - BLUE 13HELIB 5033286031845
HELIUM - CLEAN WIRE - GOLD 13HELIG 5033286031852
HELIUM - CLEAN WIRE – POLISHED 13HELIP 5033286030510
HELIUM - CLEAN WIRE - PURPLE 13HELIPUR 5033286031869
Returning the product -
It is important that you only return karabiners which are identified as
having the relevant batch codes - once identified correctly follow the
Dealing with quickdraws -
If you have a quickdraw where one of the karabiners is affected please
remove and return only the affected karabiner and keep the rest of the
quickdraw assembly ready for your replacement karabiner. If you have a
quickdraw where both karabiners are affected please return the full unit
to Wild Country for a like replacement.
Where to send the product -
Please return your Wild Country Helium karabiner either;
1. To the retailer where you purchased the karabiner.
2. Directly to Wild Country headquarters in the UK.
3. To the Wild Country or national distributor.
You can find more information concerning contact addresses in “Return
Information for the return of your replacement product – Please
make sure you securely attach your address, your e-mail and telephone
number to any karabiner returned. Postage Costs - As a compensation for
shipping cost, you will receive a complimentary Wild Country Wild Country
International Via the link below you can find your nearest store or national
What will happen with my returned product? We will replace your returned
product as quickly and efficiently as possible with a new Helium karabiner.
This karabiner will have been produced with a revised manufacturing processes
and an enhanced testing program.
For more information, do not hesitate to contact us:
Via e-mail : firstname.lastname@example.org
Via Phone : + 44 (0) 1298 871010
The Wild Country Quality Team
Tideswell, Derbyshire 12.12/2012
Information for USA Customers -
Excalibur - 801.942.8471
PO Box 1007, Sandy, UT 84091