|3.Product Safety Advisory 3/10/99
Trango is issuing a formal recall and replacement policy for the picks of the Captain Hook and Claw ice tools. Over the past two months we have become aware of a small, but unacceptable number of pick failures that have occurred without warning. The failures have occurred
approximately 1.5" to 2" back from the tip of the pick, usually when the pick is being extracted from the ice, and there does not seem to be any
correlation between ambient temperature, ice conditions or age of the picks.
The suspect picks were all manufactured in 1998 and shipped to stores between October 1, 1998 and February 10, 1999. If you have a Captain
Hook or a Claw ice tool that has a pick with no identifying batch number on it, we ask that you return it to the store where you purchased it for a free replacement.
The new picks can be identified by the batch and model designation number C/S 22599, B/S 22599, or C/W 22599 laser etched into the sides just right of the "TRANGO" logo, and they have been improved by tapering the bolt holes in the picks to facilitate securing the picks to the heads.
If you are unable to return to the location where you purchased the tool, or if it is inconvenient to do so, please contact us directly at 303.443.8438 or email@example.com, and we will arrange to have replacement(s) sent directly to you. Be sure to specify which model of Captain Hook you are requesting the picks for: Clearance Shaft, Bent Shaft, or Straight Shaft, and include an address where we can ship the picks to.
This is not a general recall for the Captain Hook or Claw ice tools, nor is it a request to return the tools or picks to us. To obtain your replacement picks, either contact the store where you purchased the tools, or contact us for replacements. I sincerely apologize for any inconvenience this has caused you.
Malcolm Daly, President Great Trango Holdings, Inc.
4439-C North Broadway
Boulder, Colorado USA 80304