|Place Your Order via our
SECURE Online Form!!!
|IF YOU SEND US YOUR ORDER
BY SNAIL MAIL!
|Mail your Order to:
P.O.Box 222295 Carmel, CA 93922. Realize that mail takes
2-5 days in transit, so plan accordingly. If you prepay by check
it must clear our bank before we can ship your order (allow 7-10 days
for California banks and 12-15 days for out-of-state banks).
Be sure to list alternate product choices and colors to help us avoid
back orders and your phone numbers in case we need to contact you.
Click here to print an ORDER BY
|HAVE A QUESTION?
|ASK THE TOOLMAN OR CALL (831) 620-0911
Our ORDER LINE is staffed with knowledgeable SALES GUIDES from 8
AM - 6 PM PST Monday thru Friday and intermittantly on weekends.
We are familiar with the use, application, fit and function of all
our merchandise. We recommend filling out our Order Form before calling
as well as jotting down any questions you may have. Be sure to have
your Credit Card Number handy to place your order. 24 HR ACCESS
via FAX (831) 620-0977 or ONLINE ORDER!
|HELPFUL HINTS FOR
ORDERING BOOTS AND CLOTHING...
|Please include your
regular sizes. State your running shoe size for all climbing shoes
& boots, unless you already know what size fits you the best.
If in doubt email, post or Fax a tracing of both your feet with the
length and width of your feet noted in inches. Clothing is unisex
(unless specified otherwise). Try on clothing or shoes as soon as
you receive your order. Please take care to keep them clean and in
new condition (wear shoes indoors only) with tags intact until you're
satisfied with the fit, color and style. We do not accept return of
worn, soiled, rumpled or dog hair "decorated" clothing -
which will be returned... at your expense!
|WE MAKE RETURNS & EXCHANGES
|In the best interest of all
customers we cannot accept the return of rope, web or hardware.
Returns or exchanges of other, regularly priced items - purchased
from Mountain Tools - must be received at Mountain Tools within 30
days from your order's ship date - this liberal amount of time allows
you to try on and evaluate our merchandise in the comfort of your
home or office. If you are ordering shoes and need another size please
call us right away - we will rush you another pair. Items returned
after 30 days, if accepted, will be assessed a restocking charge of
15% or more. SALE items are are non-returnable unless specifically
noted. Special Order merchandise is non-returnable. All returned
merchandise must be in new condition and in its original packaging.
Shipping charges are consumed at the time of purchase and are therefore
not refundable. For return / refund amounts due under $10, we will
issue a store credit for use on a future order. If you need to
return or exchange any merchandise, you must first call
Customer Service for a RETURN AUTHORIZATION # (RA#'s expire
in 10 days). Any items sent back to us without RETURN AUTHORIZATION
will be refused, or accessed a handling and restocking charge of 15%
minimum. Returned items must be clean and free of dirt, dust and oder
or will be rejected. Attach a copy of your Invoice and follow the
shipping instructions given. Merchandise shipped back without an RA#
or to the wrong address is subject to refusal, return shipping and
handling charges or a restocking and processing fee - at our option.
/ STOCK OUTS / BACK ORDERS. . .
|If we cannot ship all
or part of your order within 30 days, we will notify you by email
with an estimated ship date. Please realize we cannot be responsible
for manufacturer, distributor or freight carrier delays. If you have
a deadline (climbing trip, vacation, departure of an expedition, etc.)
please order early, advise us of your deadline and allow extra time
to receive your order. You may, at any time, instruct us to substitute
another product or cancel any Back Order. At our option, we may cancel
any Back Orders less than $20.00, older than 90 days or for
items discontinued or unavailable from the manufacturer.
|PERIODIC SPECIAL PROMOTIONS,
SALES & DISCOUNTS.
|From time to time, we run special
limited sales and promotional offers. We also offer discounts to industry
professionals, military personnel and some non-profits. In order to
qualify for merchandise and prices offered, you must mention
the offer when placing your order by telephone or note it in the "comments"
box on your Online Order Form as requested. Some sales and offers
are by invitation only and subject to our acceptance. We do reserve
the right to refuse service for any reason. Others are "open
sales" - like our Sale Page - and available to the general public.
Special promotional items are subject to a courtesy 10 day size exchange
but are not returnable for credit card refund. SALE items are non-returnable
unless otherwise noted.
|INTERNATIONAL ORDERS ÁNO
|For Orders being shipped to
foreign countries we utilize Federal Express, the US Postal Service
or your designated carrier. Foreign country customs and any taxes
or duties are the customer's responsibility. Be aware that clearing
customs may take several days, so plan well in advance. Our delivery
estimates do not include this additional time. Please advise us of
any requested delivery date and if you would like out of stock items
to be back ordered (extra shipping charges will apply.) We encourage
you to email with any questions or for an estimate of shipping charges.
Actual shipping charges will be quoted on your order confirmation
before shipping. International Orders can be paid by Money Orders
sent to us via Global Express Mail for fast service. Click here for
FEDERAL EXPRESS OVERNIGHT DELIVERY!
|If you need something
in a hurry, give us a call! Fed-Ex Service is available to most major
cities throughout the world. Check with a SALES GUIDE for product
availability, zip codes and cities served, transit times and delivery
charges. Orders placed before noon will be shipped the same day and
delivered via Fed-X PRIORITY the next day 10:30 or noon, or Fed-X
STANDARD OVERNIGHT by 5 pm - guaranteed! We prefer a business address
which is delivered earlier and is less expensive. Residential Surcharge
of $4.00 applies and $1 / $100 declared value protection is billed.
A variable Fuel Surcharge (set by Fed Ex) is added to the base rate.
Saturday delivery available for a $10 surcharge. International deliveries
- no problem, FAX or call for an exact quote!
|FEDERAL EXPRESS ECONOMY AIR
SERVICE IS DELIVERED IN 2 business days...AIR SAVER in 3 business
|Our Federal Express delivery
is very affordable with "on line" package tracking as well
as guaranteed delivery. Rate estimates for ECONOMY AIR are based on
total package weight. Examples: 3 lbs = $28.00, 5 lbs = $32.00,
10 lbs = $44.00 in the Continental US (add $15 for Alaska and
Hawaii) for Economy Air. Actual rate quotation will be given with
order confirmation. We will ship your ECONOMY AIR package within 48
hours of receipt of your order. We prefer a business
address which is delivered earlier and is less expensive. Residential
Surchage of $4 and $1 / $100 value is billed for insurance.
|GROUND & HOME
DELIVERY ($3 surcharge for residential deliveries) 3-10 days...
|We ship most orders
via Priority Mail which takes 2-4 business days in transit (not including
weekends or holidays). Be sure to allow plenty of time to receive
your order! For your convenience we have divided the U.S. into 5 Areas
and have established average Surface Rates for typical orders (see
below).Extra heavy or oversized packages and residential deliveries
subject to additional charges. $1/ $100 value is billed for insurance.
GROUND SHIPPING CHARGES (insured)
up to 3 lbs.
AREA 1 1-3 days $8.00 (Nor CA & West NV)
AREA 2 2-3 days $9.00 (WA, OR, East NV, So CA)
AREA 3 3-4 days $10.00 (ID, MT, WY, CO, UT, NM, AZ)
AREA 4 4-6 days $11.00 (ND, SD, NE, KS, OK,TX,MN,IA,MO,AR,LA)
AREA 5 5-8 days $13.00 (states East of the Mississippi)
AREA 6 10-14 days $23+ (CANADA)
Certain items require extra shipping charges.
|DOMESTIC & INT'L
PRIORITY MAIL, AIR PRIORITY & EXPRESS MAIL, P.O. BOX, GENERAL
DELIVERY and APO/FPO ADRESSES...
|These addresses are
shipped Air Priority- 1st Class, Insured. Call, FAX or email for exact
quote or specify that we may bill your Visa or Master Card for shipping
charges. Estimates can be looked up at www.usps.gov. There is a $3
handling charge for postal delivery.
|Prices advertised on the web
are subject to change without prior notice. We adjust prices Feb 1st
and August 1st and throughout the year in response to manufacturers
increases and decreases (yes this happens too). If you have questions
about our pricing (or discounts) please ask at the time of your order!
|©All rights reserved. No portion
of this site may be reproduced in any way without the prior, written
permission of Mountain Tools, Inc.