ATTENTION: A Recall has Been Issued for Specific Recently Issued Alien Cams
January 12, 2006
Colorado Custom Hardware (CCH) has recently completed an investigation, and
extensive testing of our product to identify and isolate safety issues concerning
the brazing on CCH Alien cams.The safety of our customers is our number one
priority and therefore we are issuing a recall for any cam bearing the marking
described below.
The units with this issue are marked with a small center punch dimple (see below) at the base of the round ball where the axle goes through the cable eye. Although few failures have been reported, CCH recommends immediately discontinuing the use of any Alien cams with this mark. We are issuing a full recall of these cams. Please return them to CCH for a free replacement. You can mail your cams to:
Colorado Custom Hardware Inc.
ATTN: Brazing Recall
115 Lyon Street
Laramie, WY 82072
CCH has always worked to assure the absolute highest quality of every cam we produce, and we are currently working on ways to further enhance our already stringent standards of quality control. Again, I would like to reiterate that ensuring the quality and safety of all CCH products is our highest priority.
Sincerely,
David Waggoner
President of Colorado Custom Hardware
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Technical Documentation
CCH is committed to answering all of your questions concerning this recall,
regardless of how technical or specific. We are currently working to provide
documentation explaining the reasons behind the recall and what steps we have
taken to improve our already stringent quality control measures. Please check
back regularly for updates.
Ph: 307.721.9385 ~ Fax: 307.721.9375
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