Dragon Cam #4 & #5 - February 16, 2011
International Recall on the Dragon Camming Device
in sizes #4 & #5
Important Safety Notice:
size 4 and 5 Recall
Last night (15th Feb 2011) DMM received information from a U.S retailer
regarding size 5 (Blue) Dragon Cams. They have found cracks on the aluminium
axle boss on 2 of the Dragon Cam size 5s they have in stock. This boss
is a turned part similar to the original Dragon 6 that we recalled
on the 22nd July 2010.
For the safety of all of our customers we are issuing an immediate recall
for all Dragon Cams size 4 and 5 with turned axle bosses (see images below).
At present there is no evidence that suggests the size 4 Dragon Cams are
affected. However, we feel it appropriate to include them in the recall
due to similarities in construction.
you should do
If in possession of a cam as shown on the left in the pictures above,
please discontinue use immediately and follow the steps below:
out this form.
2. Fill in the form.
3. Both the form and the Dragon Cams need to be sent together to DMM at
one either the UK address (on the form), to the US Distributor - Excalibur
(if you live in the United States) or if you live in another country -
your country's DMM Distributor.
consumer-owned used or unused unit must be returned with the form filled
out. Each consumer will receive their own repaired unit back with the
new assembly. U.S. Consumers may use our UPS acct# E78 708 for GROUND
shipping charges to send their units back to us directly. If a consumer
does not have access to a UPS location, we can issue a Call Tag - any
consumer needing a call tag must call Excalibur.
Excalibur's UPS delivery address is:
9715 Kelly Brook Dr
Sandy UT 84092
p. 801.942.8471 email@example.com
Please call or email call with questions.
Anyone who is outside the USA should send them back to DMM in Wales or
to the retailer or distributor within their country with the completed
we will do
We promise to deal with the situation as quickly and efficiently as we
All units will be reassembled with a new hot forged aluminium axle boss
and returned to you.
Our first and foremost priority is the safety of the climbing community.
We apologise for any inconvenience caused and thank you for your continued
understanding and support.
information will follow after further investigation.
DMM team - Wales
DMM International, Llanberis, Gwynedd, Wales, UK LL55 4 EL.
Tel: +44 (0) 1286 872 222, Fax: +44 (0) 1286 872 090
www.dmmwales.com, Email: firstname.lastname@example.org
Registered in Wales, Registered Number 204 02 57,
VAT Number: 742 369 718, Deferment No: 8709697